Crane Dental Laboratory, Inc. Terms and Policies

By signing or sending this Rx from (or substitute thereof) to Crane Dental Laboratory, Inc. (“the lab”) I agree to abide by all the following terms and policies. The lab is not liable for incidental or consequential damages, including inconvenience, lost wages, chair time or pain and suffering.

Account Payable Terms

The cost of collecting any account will be paid by the customer. All accounts are payable within 30 days of the statement date. Accounts not paid within the stated terms will be subject to COD status and a late fee of $25 and 2% of the unpaid balance. In the event your account is sent to a 3rd party for collections, the customer is responsible for collection costs and/or attorney’s fees. Prices subject to change without notice. RX must be enclosed with original case submission.

Important Pricing Terms and Conditions

All prices are billed per stage or unit price in some instances. Some products are subject to additional fees. Fabrication starts the day the lab receives the case. Cases canceled after fabrication is initiated will remain billed at full cost.

Shipping and Rush Services

The charge to ship using our billable label is $25.00 per box. You may put as many cases as you wish into the box. Price is subject to change without notice.

If using a Crane shipping label, please call the respective carrier for pick-up. Crane labels provide a maximum of $100.00 insurance for the contents of the package.

Rush Case fees are determined case-by-case.

• Cases listed as RUSH will be called prior to production to verify expected return date if not clearly marked on RX or if the date cannot be met.

Remake and Warranty Policy

Eligible remakes will be fabricated at no charge if received within 30 days of the invoice date. The Dental appliance(s) must be returned for credit consideration.

Cases will be billed if a remake is required due to any of the following:

• There is a shade or product change different from the original request.
• Lab questioned impression, bite, or any other issues that are brought to the doctors’ attention and was advised to complete the case.
• The lab requested a try-in, the customer declined, and requested to complete the case.
• The partial denture fits the master cast.
• The Crown or Implant Crown fits the model.
• An extraction or extractions were carried out.

***All warranty terms and conditions are subject to change without notice.***

Limited Warranty/ Limitation of Liability

Crane Dental Laboratory, Inc. warrants that all dental devices are made to your specifications and approval in the belief that the device will be useful and makes no other warranties including but not limited to any implied warranty of merchantability or fitness for a particular purpose. Subject to the return of a device that is placed by a licensed dentist and then fails, the lab will repair or replace the device without charge or refund the original price paid, at the lab’s option on a case-by-case basis. This warranty is exclusively for your benefit, is not transferable, and does not extend to any patients. You agree to pay all other costs of adjustment, repair, and replacement of a device. Except where prohibited by law, the lab will not be liable for any loss or damages arising from the use of a device, whether direct, indirect, special, incidental, or consequential, regardless of the theory asserted, including warranty, contract, negligence, or strict liability and if such disclaimer is not permitted by law, the duration of any implied warranty is limited to 30 days from the date of delivery. Exceptions will be made on a case-by-case basis.